Communication Recommendations
The patient portal is our preferred method of communication. It provides full documentation of the interaction and allows us to resolve issues in a timely manner.
Daily call volumes prevent our staff from providing a live, on-demand answer to many questions. Plan on leaving a message via text (805) 492-1015 or voicemail. Please leave all relevant information as simply as possible. Messages with extended or complicated medical requests will need to be scheduled with one of our providers. Our main voice and text line is (805) 492-1015. All other back lines are for messages only.
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Main number (805) 492-1015
Ext. 1 - Appointments
Ext. 3 - MDVIP
Ext. 4 - Billing
Ext. 5 - Refills
Ext. 9 - Operator
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Our office has a high daily demand of tasks to triage and we have a strategy to try to meet the needs of our patients. Calling the office multiple times without leaving a message or leaving multiple messages does not push you to the front of the line. If your needs are urgent you should contact the urgent care or the emergency room.
Urgent Care Recommendations:
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Carbon Health Urgent Care Thousand Oaks
620 E Janss Rd
Thousand Oaks, CA 91360
(805) 495-6866
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Carbon Health Urgent Care Newbury Park
2080 Newbury Rd Unit B
Thousand Oaks, CA 91360
(805) 499-0308
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Adventist Health Physicians Network Urgent Care
301 Science Dr Suite 150
Moorpark, CA 93021
(805) 955-7000
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2125 E Thousand Oaks Blvd Suite B-2
Thousand Oaks, CA 91362
(805) 374-7874
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Simi Health Center Urgent Care
1350 E Los Angeles Ave
Simi Valley, CA 93065
(805) 522-3782
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1980 Sequoia Ave
Simi Valley, CA 93063
(805) 583-5555
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Emergency Room & Hospital Recommendations
2975 Sycamore Dr
Simi Valley, CA 93065
(805) 955-6000
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215 W Janss Rd
Thousand Oaks, CA 91360
(805) 370-4435
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Current Response Times
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Appointment requests - Next business day but often same-day
Refill requests - Three (3) business days. Often these are done faster but please respect and anticipate this as our “normal” response time.
Lab and Imaging Results - Results of testing done in our office or at another facility are not available immediately. Occasionally we will get a call with an urgent result but, more frequently, it takes at least 5 business days for the office to receive final results from basic lab or imaging tests. Some results take longer for us to receive. With that in mind, you can expect the following response times AFTER your results are received.
Normal and abnormal non-urgent lab results - Minimum of five (5) business days
Abnormal labs requiring intervention - One to three (1-3) business days depending on urgency.
Billing questions - Fourteen (14) business days